Goal Solutions’ proprietary AI solution, SARA (Smart Agent Resource Assistant), has been named a finalist for the prestigious Banking Tech Awards USA 2026. Nominated in the category of Best AI Solution – Customer Services, Support & Communication, SARA leverages advanced Large Language Model (LLM) technology to transform customer support within the servicing industry.
As part of Goal’s growing suite of proprietary AI tools, SARA empowers customer service agents with instant borrower insights, contextual information, and actionable guidance. By summarizing customer interactions from servicing systems, SARA enables agents to deliver faster, more personalized, and empathetic support, enhancing first-call resolution, improving compliance, and proactively identifying potential issues before they escalate. This next generation servicing tool exemplifies Goal Solutions’ commitment to innovation, operational excellence, and delivering superior client experiences.
“Being recognized as a finalist for the Banking Tech Awards USA underscores our ongoing commitment to investing in AI-driven solutions that revolutionize customer support,” said Matt Myers, President & CEO at Goal Solutions. “Our focus is on delivering innovative technologies like SARA that enhance our agents’ ability to provide smarter, more empathetic, and proactive service, setting new industry standards and driving meaningful results for our clients.”
Goal Solutions continues to innovate and refine SARA’s capabilities, with a focus on deeper integration into servicing workflows to deliver even more proactive and predictive support. This achievement reflects the company’s ongoing commitment to excellence and to building stronger, more trusting relationships through innovative technology.
